osmu Terms of Service

Effective Date: January 1, 2025 Last Updated: January 1, 2025

Article 1 (Purpose)

These Terms of Service govern the terms and conditions, procedures, and rights, obligations and responsibilities between Agnome (hereinafter "Company") and users for the AI-based content translation and transformation service osmu (hereinafter "Service").

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

1. "Service": The URL-based content translation and platform-specific transformation service provided by the Company.
2. "User": A member who uses the Service provided by the Company in accordance with these Terms.
3. "Member": A person who has registered as a member by providing personal information to the Company and can continuously receive information from the Company and use the Service.
4. "Credit": A usage right used to perform content transformation tasks within the Service.
5. "Plan": A subscription plan provided by the Company, including monthly credit limits and features.
6. "Content": All materials including text and images from URLs entered by users through the Service, and the translated/transformed results thereof.

Article 3 (Effect and Amendment of Terms)

1. These Terms become effective when posted on the Service screen or notified to users by other means.
2. The Company may amend these Terms to the extent not violating applicable laws.
3. When the Terms are amended, the Company will notify users of the changes through in-service announcements or email at least 7 days before the effective date. However, for changes unfavorable to users, notice will be given at least 30 days in advance.
4. If users continue to use the Service after the effective date of the amended Terms, they are deemed to have agreed to the changes.

Article 4 (Service Description)

1. The services provided by the Company include:

   • Automatic web content analysis and text extraction (Content Extraction) via URL input
   • Optical Character Recognition (OCR) for images
   • AI-based multilingual translation
   • Platform-specific content transformation (Blog, X (Twitter), LinkedIn, TikTok, YouTube Shorts, etc.)

2. The Company may add, modify, or discontinue service features to improve quality, and will provide advance notice of such changes.

Article 5 (Formation of Service Agreement)

1. The service agreement is formed when the user agrees to these Terms, applies for membership, and the Company approves such application.
2. The Company may refuse membership registration or terminate the service agreement after the fact in the following cases:
   • Using another person's identity
   • Providing false information
   • Having a history of service agreement termination due to violation of these Terms
   • Failing to meet other application requirements set by the Company

Article 6 (Fees and Payment)

1. Plan Structure

1. The Company offers various subscription plans including Free, Basic, Pro, and Enterprise.
2. The monthly credit limits, fees, and features of each plan are as displayed on the pricing page within the Service, and the Company may change these with prior notice.
3. The fees and conditions applicable when a user purchases or changes a plan are based on the information displayed at the time of purchase.
4. The Free plan offers limited credits and basic features, while paid plans provide additional credits and extended features.

2. Credit Consumption

1. Credits are consumed differentially based on the output platform type during content transformation:
   • Professional Output (HTML, Markdown, Plain Text): 1 credit per item
   • Social/Summary (Blog, X, Threads, LinkedIn, Instagram, TikTok, YouTube Shorts, Newsletter): 2 credits per item
2. When selecting multiple language outputs: Credits = (Sum of platform credits) × (Number of selected languages)
3. Credit costs per platform may change as the service improves, and users will be notified in advance of any changes.

3. Annual Subscription

When choosing annual subscription, users can use the Service at a discounted rate compared to monthly fees. Discount rates can be found on the pricing page within the Service.

4. Additional Credits

Additional credits can be purchased when the monthly limit is exceeded. Prices for additional credits are as displayed on the pricing page within the Service.

5. Payment

1. All fees are displayed in US Dollars (USD), and exchange rates according to the user's payment method may apply at the time of payment.
2. Subscription fees are automatically charged on the payment date and automatically renewed on the renewal date at the same amount.
3. Payment processing is handled through LemonSqueezy, and payment information is not directly stored by the Company.

Article 7 (Refunds and Cancellation)

1. Refund Guarantee Period

However, if the user has used credits one or more times and the service has been immediately initiated, the right of withdrawal may be limited under e-commerce laws and consumer protection regulations (such as EU Directives) due to the nature of digital content.

2. Used Credit Deduction

If the Service has been used (credits consumed), $0.50 per credit used will be deducted from the refund amount.

3. Annual Subscription Prorated Refund

For annual subscriptions, partial refunds are available after 7 days from the payment date under the following conditions:

• Refund Amount = Payment Amount - (Daily Rate × Days Used) - (Credits Used × $0.50) - Processing Fee (10%)
• Daily Rate = Annual Payment Amount ÷ 365
• Refunds are not available if the calculated refund amount is less than $10.
• Refunds are not available if the usage period exceeds 11 months.

4. Monthly Subscription Cancellation After 7 Days

For monthly subscriptions, refunds are not available after 7 days from the payment date. Upon cancellation, the Service can be used until the end of the current billing cycle.

5. Unused Credits

Upon subscription cancellation or termination, unused credits expire and are not carried over or converted to cash.

6. Non-Refundable Cases

Refunds are not available in the following cases:

1. Violation of these Terms
2. Requesting a separate refund after filing a payment dispute (chargeback)
3. Receiving full refunds more than twice within 12 months
4. Credits provided through promotions, events, or for free

7. Refund Processing

1. Refund requests should be submitted through customer support (support@osmu.app).
2. Refunds are processed to the original payment method and may take up to 14 business days depending on the payment provider.
3. Upon refund approval, the subscription is immediately cancelled and service access is terminated.

Article 8 (User Obligations)

Users shall not engage in the following activities:

1. Entering content that infringes on the intellectual property rights of others, such as copyrights or trademarks
2. Creating illegal, harmful, threatening, abusive, defamatory, libelous, or obscene content using the Service
3. Accessing the Service abnormally or sending excessive requests using automated means (bots, scraping, etc.)
4. Breaching the security of the Service or compromising the integrity of the system
5. Misappropriating or fraudulently using another person's account
6. Commercially reselling or providing the Service to third parties without explicit permission from the Company
7. Posting content on third-party platforms (YouTube, LinkedIn, etc.) in violation of their terms of service
8. Other activities that violate applicable laws or these Terms

Article 9 (Intellectual Property Rights)

1. User Content

Intellectual property rights to original content entered by users into the Service belong to the users or the respective rights holders. Users warrant that they have legitimate rights to the content they enter.

2. Output

Rights to translation and transformation results generated through the Service belong to the users. The Company does not claim any ownership of the results created by users.

3. Service

The design, logo, trademarks, technology, software, and other intellectual property rights of the Service belong to the Company. Users may not reproduce, distribute, modify, or commercially use these without prior written consent from the Company.

Article 10 (Service Restriction and Suspension)

1. Usage Restriction

The Company may restrict or suspend users' use of the Service in the following cases:

1. Violation of these Terms
2. Interfering with normal operation of the Service
3. Violation of applicable laws
4. Other cases where the Company reasonably determines service provision is inappropriate

2. Service Suspension

The Company may temporarily suspend all or part of the Service in the following cases:

1. When regular or emergency maintenance such as system inspection, repair, or replacement is required
2. When force majeure events such as natural disasters or national emergencies occur
3. When external service failures (Claude API, Google Cloud Vision, etc.) occur
4. Other reasonable operational reasons

The Company will provide advance notice of service suspension to the extent possible.

Article 11 (Limitation of Liability)

1. Service Quality

The Company makes its best efforts to provide quality translation and transformation services, but does not guarantee the accuracy, completeness, or timeliness of translations due to the nature of AI technology. In particular, the Company is not responsible for mistranslations caused by AI model hallucination phenomena.

2. External Services and Platforms

The Company is not responsible for damages caused by failures, errors, or interruptions of external services such as Claude API, Google Cloud Vision, and LemonSqueezy. The Company is also not liable for any disadvantages incurred by users for violating the terms of service of third-party platforms (SNS, etc.).

3. User Responsibility

Users are responsible for all disputes and damages arising from copyright infringement, illegality, or inappropriateness of content they enter.

4. Liability Limit

Unless due to intentional misconduct or gross negligence by the Company, the Company's liability for damages shall not exceed the total fees paid by the user for the Service in the most recent 12 months.

5. Disclaimers

The Company is not liable for:

1. Service disruptions caused by user's own fault
2. Damages arising from the use of content generated by users through the Service
3. Damages caused by third parties illegally accessing or using the Company's servers
4. Service disruptions caused by external factors beyond the Company's control

Article 12 (Dispute Resolution and Jurisdiction)

1. Governing Law

The interpretation and application of these Terms shall be governed by the laws of the Republic of Korea.

2. Jurisdiction

In case of disputes related to these Terms, the Seoul Central District Court shall have exclusive jurisdiction as the court of first instance.

3. Class Action Waiver

To the maximum extent permitted by applicable law, users agree that any disputes with the Company will be resolved on an individual basis, and users waive the right to participate in a class action, collective action, or representative proceeding.

4. Language Priority

These Terms may be provided in multiple languages, but in case of conflict in interpretation, the Korean version shall prevail.

5. Dispute Resolution Procedure

For complaints or disputes related to service usage, please first attempt resolution through customer support (support@osmu.app).

Article 13 (International Sanctions Compliance)

Users warrant that they do not reside in a country or territory subject to sanctions by the US Office of Foreign Assets Control (OFAC), the UN Security Council, or the European Union (e.g., North Korea, Iran), and are not included in any sanctions lists.

Article 14 (Miscellaneous)

1. Matters not specified in these Terms shall be governed by applicable laws and general commercial practices.
2. Even if some provisions of these Terms become invalid, the validity of the remaining provisions shall not be affected.

Supplementary Provisions

These Terms become effective on January 1, 2025.

Agnome Address: 50-12, Ewhayeodae-gil, Seodaemun-gu, Seoul, Republic of Korea Email: support@osmu.app Website: https://osmu.app